British Council Ethical Governance
Student Complaint & Ethical Redress Portal
Pearls Uni Global operates in strict adherence to the British Council National Code of Ethical Practice for UK Education Agents (2021). We provide students and parents with a transparent mechanism to report grievances, unethical behavior, or fee discrepancies.
Strict Confidentiality
All complaint submissions are treated with maximum privacy. Complainant details are accessible solely by our Senior Ethics Committee.
Zero Tolerance Policy
Undisclosed service fees, fake promises, misleading CAS guarantees, or document tampering result in immediate agent contract termination.
48-Hour Response
Every complaint is logged, assigned a unique tracking reference, and investigated within 48 business hours with direct feedback to you.
Submit an Official Complaint Report
Direct submissions are dispatched to our dedicated ethics email: info@uniglobal.uk
info@uniglobal.uk